There may be a restocking fee for ALL "Customer Initiated Returns"

The Restocking Fee depends on the catalog that it was ordered from! 

You MUST  notify us about the return within 4 working days after receipt of merchandise, or the return may not be accepted by our supplier.

Read the return policy below before contacting us.

You MUST fill out and submit the ONLINE CLAIMS/RETURN REQUEST FORM or print out and FAX the PRINTED Microsoft Word CLAIMS /RETURN REQUEST FORM to us.  E-mails (without the form) and phone calls will no longer be accepted.

After submitting the form online or faxing it to us - WAIT for a Return Authorization Number (RA#) and instructions via e-mail or fax BEFORE returning merchandise!!!  If you do not receive an RA# and instructions within 2 working days after sending us the form - please call us so that we can be sure that we received it.  Merchandise returned without an RA# cannot be identified, and will delay the return or result in a loss of credit.  

Do not send the merchandise to Monterey, VA office or the items WILL BE refused and returned to you at your expense

If Merchandise is defective, stained, or otherwise damaged in any way, we will promptly replace the merchandise with an identical replacement item.  We reserve the right to send a call tag to return the damaged item.  

If the merchandise was incorrect, and not what was indicated on your order or our invoice, then we will promptly send the correct item that was originally ordered and pay to have the incorrect item returned to our supplier for credit. 

Defective merchandise must be returned to us with a piece of tape indicating the location of the flaw or stain.

Shipping will be reimbursed for defective merchandise only.

Additional items cannot be shipped with exchanges, but must be placed as a new order.

Customer-initiated returns are returns made because the customer does not want the item for ANY reason, including "doesn't fit", "didn't like it" or "not what was expected". 

Returned items MUST NOT be decorated, worn, or laundered.  They must be in new, and re-sellable condition.  Items returned that are not in re-sellable condition will not be returned to the customer.

ALL customer-initiated returns including items ordered as samples may be charged a restocking fee depending on the situation.  The restocking fee depends on which catalog the items were ordered from:

In addition, any freight cost savings associated with the Free Freight Offer (on orders of merchandise over $300.00) on the Original order will be deducted from the return. (Our suppliers take back the free freight discount when the items are returned - so we must pass that on.)

The shipping cost to return the item(s) to the warehouse is the customer’s responsibility (Catalog 2 & Catalog 3). - We recommend that items are shipped in a way that can be tracked.

Credit will be issued after the items are received at our supplier's warehouse, inspected at the warehouse, and after the warehouse notifies us that the items are in new, and re-sellable condition.  (This may take as long as 2-3 weeks after the warehouse receives the items)  Credit can be applied to future orders, or will be returned in the same manner that it was received (credit card, PayPal, or check) at the customer’s request.